Tacit knowledge sharing is considered as one of the most effective ways to promote efficiency in the workplace and enhance the productivity of employees. We know that tacit knowledge lacks a definite standard format of transferring knowledge and it might also act as a bottleneck while deciding the best ways to share tacit knowledge. In 1980’s Lew Platt, the former CEO of Hewlett Packard, said [Most probably in the context of knowledge management]: “If only HP knew what HP knows, we would be three-times more productive.” So, it is very important to ensure that the tacit knowledge is imparted to the maximum staff in an effective manner. There are some key methodologies and avenues that can be used for the purpose of imparting tacit knowledge among the staff with a good probability of success.
Here are a few of them:
Role Of Tacit Knowledge In Corporate Excellence
In a sample survey of 108 US and Canadian Firms that actively utilize the knowledge management as a powerful tool for organizational performance, Harold Harlow of American University in Cairo, Egypt, discovered that there are tangible and strong links between the tacit knowledge index and the firm’s performance on innovational level.
Using Social Networks
Social media is one of the most popular new age avenues for tacit knowledge sharing. In fact, the ongoing conversation and discussions help the participants to explore different and deeper aspects of the topic. Such conversations closely mimic the real-life face-to-face conversation style with the help of multiple interactive features while at the same time saving the participants from the trouble of following the ideal/exact social behavior guidelines (conversational skills, eye contact, body language eloquence, etc.) It could be a major perk for the shy or introvert candidate who lacks social skills.
Image Source: cam.ac.uk
Sharing The Process Of Working
Sharing your work is also a prime option in the list of the best ways for an effective tacit knowledge sharing in the workplace. It is a finely structured process that explains the deeper aspects of knowledge management like intended results; guidelines to be followed; understanding, calculating, and minimizing the risks; and using finer skills to ensure that the work produces the desired results. The use of portable devices like smartphones has made it much easier to record such training sessions conveniently for future perusal.
Image Source: wikimedia.org
Using Storytelling Skills
Storytelling is one of the oldest ways to share tacit knowledge in the workplace. It is a process that passes through anecdotes, illustrations, situations, characters, history, and personalities offering many “links” that not only offer a deeper meaning to the training but also allow the learners to understand the best way in which the learned knowledge can be applied in a given situation.
In fact according to the enlightening conversations of Nancy Dixon (a good authority on tacit knowledge) with several authorities on tacit knowledge on how to utilize the knowledge management Storytelling can be one of the best ways to connect a group “without icebreakers”.
Image Source: 505ccw.acc.af.mil
Replication is another most widely used way of tacit knowledge sharing in organizations that helps the learners to acquire key skills. In this process, the learners first observe the mentors while the latter are performing a specific task in real-life situations. Then they repeat the task in front of the mentors based on what they have learned. It helps the mentor to analyze the capability and limitations of the learner and rectify it then and there. It can help the trainers to scale and modify their training for best and focused effects.
Image Source: flickr.com
Inviting For Collaborative Working
Collaborative working takes the learner through scalable scope of knowledge management during real-life situations. In other words, the mentor may allow the learner to exercise his or her own direct efforts to solve easier tasks of a process while handling the complex tasks himself. It is a scalable process and with time as the learner gains more skills and better knowledge the mentor allows him/her to handle more complex situations while acting as a guide. It boosts the self-confidence of the learner and helps them to discover their own latent talents without guidance from external sources. If exercised strategically a business can also utilize tacit knowledge for increasing the company’s profitability.
Choosing the right avenues is a must to ensure effective tacit knowledge sharing at the workplace and leave the right impact. The ideal avenues for tacit knowledge sharing include a healthy blend of digital, demonstrative, collaborative, and motivational sessions that promote a wholesome understanding of versatile aspects related to the topic.
Featured Image Source: wikimedia.org